Mukuru

Floating Brand Ambassador

Are you ready to be the face of Mukuru, wherever you're needed most? As a Floating Brand Ambassador, you’re more than just support — you’re the energy, the problem-solver, and the protector of great service. You report directly to the Retail Supervisor and play a vital role in keeping our locations running smoothly.

Whether you're stepping into a busy branch or supporting a small booth, your responsibilities cover it all — housekeeping, customer service, queue monitoring, and security. Every day is different, and every place you go, you bring excellence with you.

You’ll engage with internal teams such as Tellers, Farmers, the Regional Manager, and the Branch Manager, while externally interacting with host shops, customers, police, and CIT officers. It’s a people-first role that combines service, safety, and strategic thinking.

Requirements

Knowledge

  • Understanding of customer service principles

  • Awareness of money laundering and CFT regulations

  • Basic security knowledge

  • Familiarity with Mukuru products and platforms

Skills

  • Excellent verbal communication

  • Strong computer literacy

  • Time management and organisation

  • Administrative accuracy and attention to detail

  • Friendly and approachable interpersonal style

Experience

  • Minimum 2 years in Sales within Mukuru or a similar financial services environment (Essential)

  • 6 months to 1 year experience in a security-related role (Preferred)

Education

  • Grade 12 / Matric or equivalent (Essential)

  • Fluency in spoken and written English (Essential)

Key Responsibilities

1. Housekeeping

  • Start every day by ensuring the booth or banking hall is clean, secure, and ready for trade

  • Sanitize surfaces regularly, including deep cleaning every 48 hours

  • Prep materials — from stationery to the rate board — so you're set for success

  • Conduct a full security inspection before doors open

2. Customer Service & Queue Management

  • Be the go-to guide for Mukuru products and services

  • Help the elderly, new clients, or anyone needing assistance to complete their forms

  • Keep queues moving, ensure social distancing, and manage customer flow with calm authority

  • Track customer stats (queue time, headcount) and post updates via Google Forms and WhatsApp

  • Resolve basic customer issues (e.g. name changes, voucher lookups) using devices and Mukuru tools

  • Maintain a peaceful environment, handle complaints with care, and ensure all customer interactions are warm, helpful, and efficient

  • Monitor third-party sales agents and ensure they meet Mukuru’s customer service standards

3. Security

  • Identify potential risks before they become threats

  • Escort tellers during top-ups and maintain the safety of clients and cash

  • Ensure the booth is always locked, cameras are functional, and the teller’s safety is prioritized

  • Act fast against fraud attempts and keep customers safe from scammers

  • Secure the booth in the absence of the teller and support cash handovers with CIT teams

4. Professional Development

  • Attend monthly KPI reviews and performance discussions with the Regional Manager

  • Actively participate in all required compliance and security training

  • Grow your skills, sharpen your instincts, and continue to raise the bar

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!


Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.


NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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