Are you looking for an exciting opportunity to be part of a fast-paced, dynamic team? We’re seeking a professional and detail-oriented Teller to provide remittance disbursement services with excellence and efficiency. In this role, you’ll play a key part in ensuring that remittance transactions are processed accurately and securely, while maintaining the highest standards of professionalism.
You’ll be responsible for managing remittance operations in full compliance with legal requirements, verifying documents for authenticity, and identifying potential fraudulent activity to protect our customers and the business. If you’re passionate about delivering exceptional service and thrive in a responsible and fast-moving environment, we want to hear from you!
Duties and Responsibilities (Include but are not limited to):
Processing of Transaction
- Performs KYC for all transactions for collection and sending.
- Verifies notes received for outbound transactions.
- Counting and recounting customer’s cash before issuing it to clients.
- Sorts change for outbound transactions.
- Cancel outbound orders that don’t meet KYC requirements using the Mukuru App.
- Monitor transaction limits in line with Central Bank guidelines.
- Report any suspicious transactions to the AML Reporting Officer.
- Safekeeping of cash (float in the safe) including passwords and pins to own compartment in the safe.
- Daily cash ups at the end of each day.
- Assist customers in completing the EDD form for suspicious transactions.
- Safekeeping of devices through locking overnight in the safe.
World-Class Service
- Greeting and thanking the customers during each transaction.
- Marketing Mukuru products to customers.
Manage Own Professional and Self-Development
- Attend monthly KPI discussion with the Branch Manager/Regional Manager.
Housekeeping
- Daily cleaning the booth before commencement of trade.
- Daily cleaning of workspace.
- Daily inspection within the premises for security before trade starts.
- Ensuring that visitor’s logbook is signed and taking note of IDs (booth teller).
Key Requirements
- Grade 12 - High school graduate
- Higher certificate or Post-secondary certificate
- 2 years experience in the Financial sector (Essential)
- Knowledge of foreign currencies
- Knowledge of FICA regulations
- Knowledge of Cash Stops App system
Additional Skills
- Numeracy skills
- High level of professionalism
- Passion for building and growing relationships
- Ability to gather feedback and provide innovative insight
- Organisational skills
- Administrative skills
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS