Floating Brand Ambassador

Are you someone who thrives in dynamic environments, loves connecting with people, and enjoys being the face of a trusted brand? Mukuru is looking for a Brand Ambassador (Floating Teller) to join our team and bring energy, trust, and excellence to our branch and booth operations.

As a Floating Teller, you’ll be on the frontlines of service delivery, stepping in where needed — whether it’s assisting customers, managing queues, keeping the environment clean and safe, or processing financial transactions with speed and accuracy. This role is pivotal in making our branches and booths run smoothly and delivering the exceptional customer experience Mukuru is known for.

You’ll be liaising with internal teams like tellers, farmers, and regional managers, as well as external stakeholders such as customers, host shops, police, and CIT services — all while upholding our values of integrity, security, and service.

Knowledge

Principles of excellent customer service
Awareness of Anti-Money Laundering (AML) & Combating Financing of Terrorism (CFT)
Security fundamentals
Familiarity with Mukuru products and platforms

Skills

Strong verbal communication
Solid computer literacy
Time management & organisation
Attention to detail
Great interpersonal & conflict resolution skills

Experience

Minimum 2 years' experience in sales (within Mukuru or the financial services sector) – Essential
6 months to 1 year experience in a security-related role – Desirable

Education

Grade 12 or equivalent – Essential
Fluency in spoken and written English – Essential

Key Responsibilities

1. Housekeeping & Environment

Clean and sanitize booth areas and banking halls daily
Prepare rate boards and ensure adequate stationary is available before trade
Conduct safety inspections before trading starts
Ensure deep sanitization every 48 hours

2. Customer Service & Queue Monitoring

Educate customers on Mukuru’s offerings
Assist elderly or illiterate clients with forms
Enforce COVID safety protocols and manage crowd flow
Resolve basic queries and refer complex ones appropriately
Record queue data and customer stats on a daily/weekly basis
Support branch WhatsApp reporting and customer engagement

3. Teller & Transaction Support

Conduct KYC for all send/receive transactions
Verify currency, cancel non-compliant orders, and monitor daily cash limits
Safeguard float, manage daily cash ups, and report suspicious activity to AML Officers
Complete EDD forms for flagged transactions

4. Security & Compliance

Identify potential threats and protect clients from scams
Escort tellers during top-ups and ensure booth security
Ensure cameras are functional and teller areas are secure

5. Professional Growth

Attend regular KPI and performance meetings
Participate in mandatory compliance and development training

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS