Mukuru is on the lookout for a Chinese/Mandarin speaking Territory Sales Agent and Branch Teller to join our team in Johannesburg.

The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner and provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory.

The Territory Sales & Branch Teller reports directly to the Head of Branches. This position will generate sales through agent army, marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in assigned territory. The position will be responsible to create and manage brand awareness to maximise return on marketing investments and sustainable relationships. This position is also responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identify potential fraudulent documents.

Internal Liaison takes place with the branch staff and agents. External liaison takes place with external customers.

Duties and Responsibilities (Include but is not limited to):

Providing advice and guidance to customers
Analyse and monitor transaction details
Motivate and assist customers to transact with Mukuru
To activate customers for new corridors
Gather and present location specific information on sales
To monitor whether sufficient stock of marketing collateral is available and report back
Engage with potential customers and market the enterprise product
Custodianship of the Mukuru brand and maintenance of that standard
Welcome and greet customers in a professional manner
Identify if the customer wants to collect money, send money or do an FX deal
Collect and check the required documentation and scan clear copies
Verify the current rate as given by ICFX and explain the rate to the customer
Match customer name and ID before processing
Capture all transaction details in ICFX
Ensure all money is double checked and counted within view of cameras
Count money with the customer and confirm the value together when selling FX
Check that all notes are real when buying FX
Print out and sign invoice/receipt, original filed away accurately and customer given the duplicate
Archive invoices after 3 months
Check validity of passport, proof of residence not older than 3 months and valid flight ticket within 90 days
Refer customers to other agents if no proof of residence is available
Escalate any suspicious documentation to branch manager before processing
All new customers and high value customers must complete an Indemnity form
Obtain daily password for safe every morning and retrieve own float
Notify finance and receive a top-up if required to ensure sufficient stock levels
Conduct a stock count at the end of each day
Verify totals of stock match system by printing out slip from ICFX, capture actual stock totals, sign and send to Manager
Capture shorts onto ICFX and notify manager
Compile weekly and monthly spreadsheet reports
Complete daily system tests on system, must achieve 100% or go back and try again
Complete daily quiz and overall monthly quiz competition
Submit monthly assignments timeously
Attend quarterly training and test sessions
Always provide professional customer service
Give information based on the training received
Maintain customer confidentiality
Monitor and manage own targets
Attend monthly performance meeting with Head of Branches
Attend all required training courses for new products
Improve Chinese language level and write monthly test designed by the head of branch

Key Requirements:

Grade 12 - High school graduate
Chinese language related certificate
Understanding and Speaking of Mandarin (essential)
2 Years Customer Service Consultant experience within a financial institution
2 Years Sales experience within a financial institution
2 Years Chinese related work experience
Knowledge of foreign exchange
Knowledge of exchange control regulations
Knowledge of FICA regulations
Knowledge of money laundering
Knowledge of Customer Service

Additional Skills:

Verbal and written communications skills
Organisational & administrative skills
Interpersonal skills
Analytical skills
Sales Skills
Chinese language Skill
Driving Skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS