Mukuru

We are on the lookout for a People Learning Partner to join us! The People Learning Partner will be responsible for designing, delivering, and managing training programs that ensure our employees understand and adhere to regulatory requirements within the financial services sector and across all territories we operate in. This role will be key in fostering a culture of compliance, helping employees navigate complex regulatory environments, and reducing risk for the organization.

Duties and Responsibilities (include but not limited to):

Financial Prudence

  • Ensure that financial prudence is applied when spending or utilizing company resources or funds for training and/or personal use.

Material Design

  • Design and develop learning material/content. Update learning material/content regularly.

Facilitate Learning Interventions

  • Prepare, present, and facilitate learning interventions that are of a high standard and quality.

Project Responsibility

  • Take responsibility for all assigned projects (Asana projects/PMO) and ensure their success.

Assessments and Quality Assurance

  • Align assessments to outcomes (including the type of questions asked: T/F, Y/N, open-ended, MCQ), degree of difficulty, and consistency in application against a memorandum to ensure employees are set for success and have the knowledge required to pass the training.

Evaluating Learning Interventions

  • Continuously evaluate learning interventions to identify gaps in the training provided, learning material, and measure the effectiveness in terms of ROI.

Learning/Training Needs Analysis & Skills Gaps

  • Conduct Training Needs Analysis (TNA) and/or Skills Gap Analysis (SGA) to identify areas that need development.

Training Material Development

  • Pull together training material and get appropriate sign-off to conduct training aimed at remedying gaps.

Risk Mitigation

  • Ensure that training has mitigated risks and that TNA/SGA concerns are no longer an issue.

Onboarding and Reboarding

  • Plan and conduct training for new employees.
  • Incubate new employees by ensuring their training aligns with job functions.
  • Identify employees who need reboarding, conducting quarterly, bi-annual, and annual refresher sessions.
  • Implement focused initiatives and interventions for reboarding existing employees, including a 3-month evaluation for ROI.

HRIS / Current System

  • Ensure full utilization of the system to enhance reporting (capturing of interventions) as a user.
  • Provide training to employees on the utilization of the system.

Reporting

  • Compile all training-related data, producing internal and external monthly/quarterly reports.
  • Analyze data from basic to intermediate reporting to identify gaps in data, processes, or procedures.

Partnering with SDF

  • Ensure regular discussions with the SDF to identify opportunities for discretionary funding and track the progress of the WSP submitted for RSA and in-country statutory regulations.

Team Engagement

  • Assist the team with general inquiries, enhance job functions, and provide continuity within the team.

Value Add - Aligned to Learning and Development & People Strategy

  • Ensure services to the business meet strategic outcomes and add value, aligning with learning, development, and people strategies.

Key Requirements

  • Bachelors degree or Advanced Diploma
  • License, Certificate, Registration Required (Relevant certifications & Professional memberships)
  • Minimum Grade 12 required with a law related qualification is an essential job requirement
  • Compliance related management/facilitation relating to financial services is an essential job requirement.
  • L&D or Training equivalent (OD-ETDP) Qualification will be advantageous.
  • Train the Trainer accreditation will be advantageous.
  • Registered assessor is a relevant job will be advantageous.
  • Project management will be advantageous.
  • 1-2 years' experience within a training environment
  • 1-2 years' experience in monitoring and conducting compliance related analysis (risk, gaps or needs)
  • 3-5 years' experience in financial services

Additional Skills

  • 3-5 years' Experience with reporting and administration including but not limited to report writing
  • 1 – 2 years' Experience in Design and delivery of innovative training programmes or similar (end to end in terms of the training cycle)
  • 3-5 years Compliance skills and/or management/facilitation is an essential job requirement

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!


Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.


NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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