Mukuru

Mukuru is on the lookout for a Branch Manager to join the company. The main purpose of this position is to oversee the operations of the branch and ensure that all services are rendered in a professional and efficient manner. The Branch Manager reports directly to the Regional Manager. The job incumbent is responsible for overseeing the operations at the branch.

Internal Liaison takes place with the branch staff, Regional Manager. External liaison takes place with external customers and CIT

Duties and Responsibilities (include but not limited to):

Branch Security and Operations

  • Ensure the branch is opened on time daily.

  • Ensure the branch is closed and locked up securely, the alarm is set and in working order.

  • Respond to incidents when the branch alarm is set off.

  • Check that security measures are in place; cameras are in working order.

  • Opening the safe first thing in the morning using correct codes and sign register.

  • Ensure opening balances match the previous day’s closing balance.

  • Ensure all stock is counted and correctly sealed at the end of the day.

  • Lock all sealed bags in the safe securely at the end of the day.

Facilities Management

  • Ensure there is sufficient stationery and office supplies available.

  • Liaise with 3rd party suppliers and sign off invoices.

  • Ensure the office is kept tidy and branch looks professional at all times.

  • Complete weekly inspection lists and carry out audits.

Customer Service and Complaint Resolution

  • Respond to customer queries in a timely way.

  • Always provide professional customer service.

  • Resolve complaints as effectively as possible.

  • Establish the problem and calm the customer down if required.

  • Refer unresolved issues to the Line Manager.

Staff Supervision and Development

  • Coach and mentor staff when required.

  • Ensure adherence to HR and IR policies (including leave approvals, etc.).

  • Ensure all staff attend required training.

  • Ensure Forex Consultants are abiding by uniform regulations.

Performance Management and Compliance

  • Complete daily system tests on system, must achieve 100% or go back and try again.

  • Complete daily quiz and overall monthly quiz competition.

  • Submit monthly assignments timeously.

Customer Service and Complaint Resolution

  • Respond to customer queries in a timely way.

  • Always provide professional customer service.

  • Resolve complaints as effectively as possible.

  • Establish the problem and calm the customer down if required.

  • Refer unresolved issues to the Line Manager.

Staff Supervision and Development

  • Coach and mentor staff when required.

  • Ensure adherence to HR and IR policies (including leave approvals, etc.).

  • Ensure all staff attend required training.

  • Ensure Forex Consultants are abiding by uniform regulations.

Performance Management and Compliance

  • Complete daily system tests on system, must achieve 100% or go back and try again.

  • Complete daily quiz and overall monthly quiz competition.

  • Submit monthly assignments timeously.

Key Requirements

  • Higher Certificate or Post-Secondary Qualification

  • 2 years of experience in the financial sector

  • Knowledge of foreign currencies

  • Knowledge of FICA regulations

  • Knowledge of Cash Stops App system

Additional Skills

  • Numeracy skills

  • Professional expertise

  • Teamwork

  • Conflict management

  • Success orientation

  • Assertiveness

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!


Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.


NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS


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