Are you ready to embark on a career where every transaction counts, and every client interaction makes a difference? We are seeking a dedicated Branch Teller to join our vibrant team in Botswana.

If you thrive in a dynamic environment, excel at delivering exceptional customer service, and are passionate about accuracy and efficiency, this role is tailor-made for you. Join us in shaping the future of banking services in Botswana, where your skills will not only be valued but also nurtured for career growth and development.

Take the first step towards an exciting journey with us—apply today and be part of something extraordinary!

Duties and Responsibilities (Include but are not limited to):

  • Performs KYC for all transactions for collection and sending
  • Verifies notes received for outbound transactions
  • Counting and recounting customer’s cash before issuing it to clients
  • Sorts change for outbound transactions
  • Cancel outbound orders that don’t meet KYC requirements using the Mukuru App
  • Monitor transaction limits in line with Central Bank guidelines
  • Report any suspicious transactions to the AML Reporting Officer (for tellers at a branch).
  • Safekeeping of cash (float in the safe) including passwords and pins to own compartment in the safe
  • Daily cash ups at the end of each day
  • Assist customers in completing the EDD form for suspicious transactions
  • Safekeeping of devices through locking overnight in the safe
  • Greeting and thanking the customers during each transaction.
  • Marketing Mukuru products to customers
  • Daily cleaning the branch before commencing of trade
  • Daily cleaning of workspace
  • Ensuring that visitor’s logbook is signed and take note of ID's

Key Requirements:

  • Grade 12
  • Higher Certificate or Post Secondary Certificate
  • 2 years Sales Experience (Essential) within Mukuru financial Sector Environment (beneficial)
  • Knowledge of foreign currencies
  • Knowledge of FICA regulations
  • Knowledge of Cash Stops App system

Additional Skills:

  • Numeracy skills
  • High level of professionalism
  • Open to feedback
  • Administrative skills.
  • Interpersonal skills
  • Organisational skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!


Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.


NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS