An awesome opportunity exists for Agent Support Officer to join the team based in Cape Town.
The purpose of this role is to provide support and assistance to the Sales Agents (also known as “field agents”) by resolving queries within the stipulated SLA.
The Sales Agent Support Officer reports directly to the Agent Support Team Leader. This position is responsible for servicing the Agent Support function across the Mukuru Group. The Sales Agent Support Officer is required to ensure that the service provided to our field agents, meets all SLA’s and is constantly examined for methods of improvement. This is done through continuous discussion and training. All Agent Requests need to be logged via Zendesk or Xcally, with the exception on certain Whatsapp Group Chats (determined by the Agent Support Team Leader).
The Sales Agent Support Officer is also responsible for promoting new products to Field agents, via the channels formerly mentioned.
Internal Liaison takes place with all other internal teams within the Mukuru Group and Remitix. External liaison takes place with all Field Agents and their Line Managers.
Duties and Responsibilities (Include but is not limited to):
Key Requirements:
Additional Skills:
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS