We’re Hiring! Regional Sales & Operations Manager – East Africa
Based in Nairobi, Kenya | Frequent Travel Across East Africa
Ready to take your career to the next level with a fast-growing fintech that's transforming lives across the continent? Mukuru is looking for a Regional Sales & Operations Manager to help drive our ambitious growth plans in East Africa!
If you're a powerhouse when it comes to sales, a natural leader, and thrive in fast-paced, high-impact environments – this is your chance to make a real difference.
What You’ll Be Doing:
As the Regional Sales & Operations Manager you’ll be at the forefront of expanding Mukuru’s presence in East Africa. From driving transaction volumes to overseeing operations and ensuring compliance, this role is a perfect blend of strategy, leadership, and execution.
Key Areas of Responsibility:
Sales & Growth Execution
- Drive transaction growth across branches, agents, and digital channels
- Own the front of funnel and customer retention strategy
- Expand our agent and partner network with on-ground activations and business development
- Roll out exciting territory-specific marketing activations and track ROI
- Deliver on revenue and growth targets across your region
Operational Excellence & Compliance
- Ensure operations meet regulatory and internal compliance standards
- Oversee branch/agent ops, cash handling, reconciliations, and SLAs
- Implement effective controls to reduce risk and loss
- Lead audits, compliance checks, and drive best practices
Leadership & Cross-Functional Impact
- Manage and mentor regional teams (Sales Leads, Agent Managers, Tellers, etc.)
- Foster a high-performance, KPI-driven culture
- Collaborate with Marketing, Finance, and Compliance teams
- Solve problems on the ground and lead continuous improvement initiatives
What We’re Looking For:
Qualifications:
- Bachelor’s degree in Business, Marketing, Finance, or related field
- Postgraduate qualification? Big bonus!
Experience:
- 6+ years in sales, operations, or business development
- 3+ years in a senior role (preferably in fintech, financial services, banking, or MNOs)
- Experience managing multi-country teams and regional projects
Skills & Expertise:
- Deep understanding of remittances, digital payments & agent networks
- Familiar with AML/CFT, central bank compliance, and regional regulations
- Strong command of sales forecasting, budgeting & ROI tracking
- Tech-savvy: Excel, CRM platforms, and dashboard reporting
Soft Skills:
- Commercially sharp & customer obsessed
- A confident leader with excellent communication skills
- Analytical, resilient, and always proactive
- Thrives in multicultural, fast-paced environments
Bonus Points If You’re:
- Multilingual (Swahili or French is a big plus)
- Well-connected in the local financial/agent ecosystem
- Eager and willing to travel across East African markets regularly
Important Note:
This role is based in Nairobi, Kenya, but the successful candidate will travel regularly across East Africa as part of their responsibilities. So if you love variety, challenges, and regional impact — this role is for you!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS