Branch Manager
The Branch Manager is responsible for overseeing the day-to-day operations of the branch and ensuring its success by effectively managing staff, security, customer relations, facilities, and operational compliance. Reporting directly to the Regional Manager, this role is pivotal in ensuring that the branch meets its performance targets while maintaining a high level of service and operational excellence.
Key Performance
ROLE OBJECTIVES
Branch Security and Operations
• Ensure the branch is opened on time daily.
• Ensure the branch is securely locked up at the end of the day, with the alarm set and in working order.
• Respond swiftly to incidents when the branch alarm is triggered.
• Conduct checks to ensure all security measures are in place and cameras are fully operational.
• Open the safe at the start of the day, using correct codes and ensuring the sign register is completed.
• Ensure opening balances match the previous day’s closing balance.
• Oversee stock counting and sealing at day’s end, ensuring accuracy.
• Securely lock all sealed bags in the safe at the end of the day.
Facilities Management
• Ensure there is an adequate supply of stationery and office supplies available at all times.
• Liaise with 3rd party suppliers and sign off on invoices promptly.
• Maintain a clean, tidy, and professional-looking branch environment at all times.
• Complete weekly inspection checklists and conduct regular audits.
Customer Service and Complaint Resolution
• Provide timely responses to customer queries.
• Consistently offer professional customer service.
• Resolve customer complaints effectively, ensuring satisfaction.
• Calm irate customers and resolve issues where possible.
• Escalate unresolved issues to the Line Manager for further action.
Staff Supervision and Development
• Coach and mentor staff as needed to support their development.
• Ensure strict adherence to HR and IR policies (e.g., leave approvals, etc.).
• Ensure that all staff attend required training sessions.
• Ensure that Forex Consultants are complying with uniform regulations.
Performance Management and Compliance
• Complete daily system tests and achieve 100% accuracy or retry until successful.
• Participate in the daily quiz and monthly quiz competition.
• Submit monthly assignments on time.
Job Competencies
The following competencies are essential for success in the role:
• Numeracy Skills
• Professional Expertise
• Teamwork
• Conflict Management
• Success Orientation
• Assertiveness
This exciting role offers the opportunity to make a real impact within a dynamic financial environment, ensuring both the smooth operations of the branch and the satisfaction of customers and staff alike.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS