Mukuru

People Learning Partner

Are you passionate about empowering people, designing impactful learning journeys, and driving business growth through skills and capability development? We're on the hunt for an energetic, creative, and analytical People Learning Partner to help shape the future of learning in our dynamic organisation.

As our People Learning Partner, you won’t just facilitate training—you’ll be a strategic catalyst for growth. You’ll craft meaningful learning experiences, champion employee development, and provide critical insights to enhance performance, succession planning, and business results.

Role Context & Key Result Areas

Your Superpowers Will Include:

  • Assessing training needs aligned to organisational and performance gaps, then designing, delivering, and evaluating training sessions that leave a lasting impact.

  • Creating inspiring, business-aligned L&D programmes that uplift teams and support managers.

  • Driving a culture of continuous improvement by supporting career development and success planning.

  • Communicating learning metrics and data that inform real-time decisions, coaching, and performance management.

  • Prioritising training based on strategic objectives and aligning interventions with organisational goals.

  • Ensuring high-quality, cost-effective L&D services that bring measurable value.

  • Researching innovative learning methodologies, platforms, and best practices.

  • Rolling out new processes and systems that streamline training need tracking and delivery.

  • Reviewing, upgrading, and revamping induction and e-learning packages to be engaging and fit for purpose.

  • Designing training profiles for every role, identifying both essential and developmental learning needs.

  • Monitoring training records and closing gaps by assigning and coordinating targeted training.

  • Leading onboarding and reboarding programmes that set employees up for success from Day One.

  • Advising and collaborating with managers to tailor learning interventions for leadership, technical competencies, and personal growth.

  • Managing internal/external training partnerships and aligning with statutory/regulatory bodies for funding and reporting.

  • Leveraging data, KPIs, and feedback to improve training quality and demonstrate ROI.

Key Performance Areas & Role Objectives

  • Financial Prudence: Responsible utilisation of resources and budget.

  • Learning Material Design: Develop and continuously update world-class content.

  • Facilitation: Deliver high-quality, engaging interventions that make learning stick.

  • Assessment Quality: Align assessments to outcomes, ensuring fairness and measurable success.

  • Evaluation: Continuously improve interventions through evaluations and feedback.

  • Training Needs Analysis (TNA): Identify and resolve skills gaps with targeted solutions.

  • Onboarding & Reboarding: Support new hires and underperformers through structured onboarding and refresher training.

  • Systems Mastery: Fully utilise HRIS/LMS for tracking, reporting, and training effectiveness.

  • Reporting & Analytics: Compile insightful monthly/quarterly reports, highlighting training impact.

  • Stakeholder Engagement: Partner with SDF, managers, and other departments to amplify learning impact.

Essential Attainment Requirements

Education:

  • Grade 12 (Matric) essential

  • Higher Certificate or Post-Secondary Certificate in L&D/Training/OD-ETDP (essential)

  • Train the Trainer Accreditation (essential)

  • Registered Assessor (essential)

  • Project Management certification (advantageous)

Experience:

  • 5 years in a training environment

  • 2 years in the financial services industry (advantageous)

  • 2 years in conducting TNAs/skills gap analysis

  • 1 year in training reporting & administration

  • 2 years in designing and delivering innovative training programmes

Skills & Knowledge:

  • Advanced understanding of L&D compliance, development principles, and assessments

  • Intermediate-advanced reporting, data analysis, and ROI measurement

  • Strong communication, facilitation, and presentation skills

  • Computer literacy (Word, Excel, PowerPoint)

  • Time management, project planning, and stakeholder engagement

Job Competencies:

  • Strong public speaking & facilitation

  • Creative and innovative thinking

  • Excellent interpersonal, influencing, and negotiation skills

  • Customer-centric mindset

  • Ability to thrive under pressure and meet deadlines

  • Deadline-oriented and results-driven

  • Independent and collaborative working style

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!


Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.


NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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