Are you ready for a thrilling new adventure? Mukuru is on the lookout for enthusiastic Booth Tellers to join our dynamic team across various locations in Zimbabwe (Arundel, Highland Park, Machipisa, TWT Bulawayo and Bradfield).
As a Booth Teller, your primary objective is to provide professional and efficient remittance disbursement services. Reporting directly to the Booth Supervisor, you'll be responsible for processing remittance transactions accurately and professionally. This includes verifying the integrity of provided documents to prevent fraud.
You'll engage in internal liaison with Booth staff and external liaison with customers.
Duties and responsibilities include (but are not limited to):
Processing of transaction
- Performs KYC for all transactions for collection and sending.
- Verifies notes received for outbound transactions.
- Counting and recounting customer’s cash before issuing it to clients.
- Sorts change for outbound transactions.
- Cancel outbound orders that don’t meet KYC requirements using the Mukuru App
Monitor transaction limits in line with Central Bank guidelines.
- Report any suspicious transactions to the AML Reporting Officer (for tellers at a branch).
- Safekeeping of cash (float in the safe) including passwords and pins to own compartment in the safe.
- Daily cash ups at the end of each day
- Assist customers in completing the EDD form for suspicious transactions.
- Safekeeping of devices through locking overnight in the safe
World class service
- Greeting and thanking the customers during each transaction.
- Marketing Mukuru products to customers.
Manage own professional and self-development
- Attend monthly KPI discussion with the Branch Manager/ Regional Manager
- Attend bi-annual monthly performance meeting with Branch Manager/ Regional Manager
- Participate and complete all required compliance training and assignments
Housekeeping
- Daily cleaning the booth before commencing of trade.
- Daily cleaning of workspace.
- Daily inspection within the premises for security before trade starts.
- Ensuring that visitor’s logbook is signed and take note of IDs (booth teller).
Key Requirements
- Grade 12
- Higher Certificate or post secondary certificate
- 2 years' experience in the Financial sector
- Knowledge of foreign currencies
- Knowledge of FICA regulations
- Knowledge of Cash Stops App system
Additional Skills:
- Numeracy skills
- High level of professionalism
- Administrative skills
- Ability to gather feedback and provide innovative insight
- Organisational skills
- Passion for building and growing relationships
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS