An exciting opportunity exist for a KYC Verifications Officer to join our team in Cape Town.
The main purpose of this role is to ensure the accuracy and completeness of FICA documentation received from new customers.
The KYC Verification Officer reports directly to the Verification Team Leader. This position is responsible for checking and verifying information gathered from new customers in order to open accounts. They are required to check the integrity of the documents provided and identify potential fraudulent documents.
Internal Liaison takes place with the Agent Consultants and the Customer Support Team. External liaison takes place with external customers.
Duties and responsibilities (includes but are not limited to):
- To verify and validate documentation and information supplied by customers when signing up for new accounts.
- Guide customers that are rejected on how to be verified, via call, Chat or email
- Merge Duplicate profiles
- Keep up to date on any process and regulatory changes
- To report any suspicious activities on customer accounts
- To aid the verification team as and when required
- To uphold and maintain daily and monthly targets
- To always provide good customer service
- To uphold the company brand
- To manage own professional and self-development
Key Requirements:
- Grade 12 or equivalent (Essential)
- 2 years KYC Experience (Essential)
- Speaking, writing and reading of English (Essential)
- Knowledge of money transfer procedures
- Knowledge of KYC regulations
- Knowledge of AML and Fraud
- Knowledge of KYC rules and processes
Additional Skills:
- Computer skills
- Typing skills
- Telephone skills
- Verbal and written communication skills
- Organisational & administrative skills
- Attention to detail
- Interpersonal skills
- Problem solving skills
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS