Branch Teller

Join our vibrant team in Kenya as a Branch Teller with Operations Responsibilities – a role that goes beyond the counter! This position blends the precision of cash-handling with the energy of operational and sales duties, giving you a front-row seat in driving Mukuru’s growth and customer impact.

As a Branch Teller, you’ll ensure every remittance transaction is processed with accuracy, professionalism, and compliance. From verifying documents and identifying fraud risks, to managing cash, updating permits with county offices, sourcing local materials, and engaging customers with Mukuru’s services — no two days are the same!

If you're detail-driven, people-focused, and passionate about making a real difference in your community, we can’t wait to meet you.

Duties and Responsibilities (Include but are not limited to):

1. Transaction Processing

Perform Know Your Customer (KYC) checks on all transactions (sending and receiving).
Verify authenticity of currency received for outbound transactions.
Count and recount cash for accuracy before disbursement.
Cancel outbound orders not meeting KYC requirements.
Monitor transaction limits according to Central Bank regulations.
Conduct daily cash-ups and reconciliations.
Prepare and submit Central Bank of Kenya reports.

2. Customer Service & Sales

Assist customers with completing forms and understanding Mukuru’s services.
Provide professional and efficient customer service.
Market Mukuru products and services to walk-in customers.
Engage with potential customers to grow the branch’s client base.
Identify and promote cross-selling and upselling opportunities.

3. Compliance and Security

Report suspicious transactions to the AML (Anti-Money Laundering) Reporting Officer.
Assist customers in completing Enhanced Due Diligence (EDD) forms for suspicious transactions.
Safeguard cash in the safe, including personal PIN and password management.
Securely store devices and cash overnight.
Conduct daily security inspections of branch premises before opening.
Maintain visitor logbook and verify identification.
Complete all required compliance training and adhere to internal policies.

4. Operational & Administrative Duties

Visit county offices to process and renew business permits.
Work with local vendors to source materials and supplies for branch operations.
Maintain a clean and organized workspace.
Ensure proper filing and record-keeping of transactions and reports.
Perform regular inventory checks for supplies and operational needs.
Ensure the branch remains compliant with regulatory and company policies.

5. Reporting & Performance Management

Compile and submit sales, transaction, and compliance reports to the Branch Manager.
Participate in monthly KPI discussions with the Branch Manager or Regional Manager.
Attend bi-annual performance reviews.
Continuously improve personal skills through training and professional development.

Key Requirements:

Grade 12 / Equivalent (Diploma in Business, Finance, or related field preferred).
1+ years experience in a financial services role, cash handling, or branch operations.
Knowledge of foreign exchange regulations, FICA, and AML.
Strong understanding of cash management, compliance, and risk assessment.
Experience working with local authorities and vendors is an added advantage.
Sales experience is a plus.

Additional Skills:

Numeracy skills

Interpersonal skills

Organisational skills

High level of professionalism

Open to feedback

Administrative skills.

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS