Booth Teller

Job Purpose:

As a Booth Teller, you will be the frontline representative, ensuring seamless transactions, exceptional customer service, and strict compliance with regulatory guidelines. You will play a key role in handling cash transactions, verifying customer information, and safeguarding the integrity of financial operations. Your attention to detail, adherence to compliance, and commitment to customer satisfaction will be essential to the success of this role.

Key Performance Areas & Role Objectives:

1. Transaction Processing

Perform Know Your Customer (KYC) checks on all transactions.
Verify the authenticity of currency received for outbound transactions.
Accurately count and recount cash before disbursing funds.
Cancel outbound orders that do not meet KYC requirements.
Monitor transaction limits in accordance with central bank regulations.

2. Customer Service

Assist customers in completing required forms and understanding Mukuru’s services.
Proactively market Mukuru’s products and services to customers.

3. Compliance & Security

Report any suspicious transactions to the AML Reporting Officer.
Assist customers in completing Enhanced Due Diligence (EDD) forms for flagged transactions.
Safeguard cash in the safe and maintain personal PIN and password security.
Securely store all devices overnight.
Conduct daily security inspections of the booth premises.
Maintain a visitor logbook and verify visitor identification.
Complete all mandatory compliance training.

4. Operations & Housekeeping

Perform daily cash-ups to ensure accuracy.
Keep the booth clean and organized.

5. Housekeeping

Clean the booth daily before trade begins.
Maintain a clean and professional workspace.
Conduct security inspections within the premises before commencing operations.
Ensure the visitor’s logbook is updated, and IDs are verified.

Essential Attainment Requirements

1. Education

Minimum Qualification: Grade 12 / High School Graduate

2. Work Experience

Experience in the financial sector (Essential)
Minimum 1 year of relevant work experience

3. Job-Related Knowledge & Skills

Advanced knowledge of foreign currencies
Advanced understanding of FICA regulations
Proficiency in Cash Stops App system

4. Job Competencies

Strong numeracy skills
High level of professionalism
Excellent relationship-building skills
Strong organizational and administrative skills
Ability to gather feedback and provide innovative insights

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS