Mukuru is at the forefront of FinTech innovation, where cutting-edge technology meets financial excellence. As we set our sights on new horizons, we're seeking a trailblazer to own and architect the entire Revenue Operations strategy, building a function from the ground up that will be the bedrock of our future success.

Your Mission: As our Head of Revenue Operations, you will be the mastermind behind our revenue strategy, orchestrating a symphony of systems, processes, and design thinking. Your role will encompass:

  • Setting the Course: Mapping out a strategic plan to deliver unparalleled pipeline targets.
  • Cross-Functional Alignment: Collaborating closely with SalesOps and other leaders to ensure alignment on targets and optimized systems.
  • Forecasting Prowess: Building predictive models that empower us to look ahead and hit our pipeline targets with precision.
  • Scalable Excellence: Crafting systems and processes that are not just efficient but also scalable, leveraging the latest tech stack innovations.
  • Data-Driven Mastery: Utilizing your systems to provide valuable insights and report the health of our business to executives.
  • Inspirational Leadership: Leading and coaching a team with charisma and a contagious passion for excellence.

If you're ready to shape the future of finance, work with an exceptional team, and be part of an organization that values innovation and excellence, Mukuru is your destination.

Duties and Responsibilities (Include but is not limited to):

  • Develop plans, optimize commission models and sales strategies with Heads of Sales to improve customer acquisition at front of funnel and enable SalesOps
  • Provide clear direction on the RevOps strategic plan and key focus areas; ensure understanding and buy-in by explaining their expected contribution to achievement of business objectives (goal alignment).
  • Develop and implement lead generation strategies to increase sales pipeline.
  • Manage key internal customer relationships and participate in closing strategic opportunities
  • Work closely with the Commercial, CX, sales & marketing functions to establish successful support, channel and partner programs
  • Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
  • Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
  • Define revenue processes that drive desired outcomes and identify improvements where and when required
  • Take a creative approach in identifying, qualifying and targeting new business and present new ideas to leadership
  • Work with leadership to implement strategic plan to managing and growing the company’s revenue and market share
  • Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
  • Develop and implement revenue strategies that align with the organization's goals.
  • Develop and implement operational processes to optimize revenue growth and streamline operations.
  • Monitor and analyse revenue trends to identify areas of improvement and opportunities for growth.
  • Collaborate with cross-functional teams to drive revenue growth and improve customer experience.
  • Develop and implement commission strategies to maximize revenue and profitability across the funnel.
  • Manage the revenue operations budget and ensure effective resource allocation.
  • Monitor and analyse industry trends and competitor activities to inform revenue strategy.
  • Develop and implement cross-selling and upselling strategies to increase revenue per customer.
  • Develop and manage sales metrics to track and improve revenue performance.
  • Identify and implement cost-saving initiatives to improve profitability.
  • Develop and implement channel partner programs to drive revenue growth.
  • Put in place data structure and systems to support the success of the sales and revenue funnel function
  • Compile information and data related to customer and prospect interactions
  • Provide detailed and accurate sales forecasting
  • Monitor, create and report on revenue KPIs across customer funnel
  • to executive leadership.
  • Ensure revenue forecasting accuracy and collaborate with finance teams to manage revenue expectations.
  • Ownership of the KPI dashboards relating to the revenue funnel
  • Communicate processes, control requirements, risk management frameworks and regulatory requirements that impact the sales process; ensure understanding by all team members.
  • Collaborates and drives with sales and operations, sales and service initiatives and ensures that high levels of customer service are provided.
  • Drive innovation and continuous improvement in revenue operations processes and strategies.
  • Collaborate with sales, marketing and customer experience teams to develop effective go-to-market strategies.
  • Collaborate with product teams to optimize product pricing and positioning.
  • Collaborate with cross-functional teams to drive revenue growth and improve customer experience.
  • Implement and compile budgets in alignment with tactical delivery plans.
  • Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
  • Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
  • Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
  • Effectively manage performance within the team in order to ensure business objectives are achieved.
  • Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
  • Define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets.
  • Collaborate with HC teams to recruit and develop revenue operations talent.

Key Requirements:

  • Master of Business Administration (Desirable)
  • Grade 12 or equivalent qualification
  • B-Degree in Commerce or Business Management
  • Sales Experience (essential)
  • Experience in Revenue Operations
  • People Management Experience
  • Financial Services Industry Experience
  • IFA and Portfolio Management Experience
  • Fintech, Insurance, Sales and Marketing Experience

Additional Skills:

  • Design Thinking
  • Communication (Written and Verbal)
  • Problem solving
  • Analytical (financial & data)
  • Planning and organizing
  • Interpersonal
  • Business acumen
  • Relationship building
  • Managing Multiple Priorities/Deadlines
  • Strategy Formulation and Implementation Advanced

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.